Faculty, Osmosis’ primary B2B user, needed deeper insights into how their students were engaging with content across the Osmosis platform and performing across varying topics so the faculty could identify students who were falling behind and understand how to help them. In an effort to expand the product capabilities for faculty and keep them loyal to the platform, Flatirons designed a more robust Analytics Dashboard that tracks student engagement and performance.
To understand how faculty were currently using the analytics dashboard, pain points, and desired improvements, we kicked off the discovery process with moderated user interviews. It became clear through our research that student engagement analytics would have the highest impact on user retention with student performance data as a close second. We additionally identified a number of other highly requested features that would improve the faculty experience and were able to prioritize their importance.
Based on our user research, we were able to design a new Student Analytics Dashboard that increased both faculty and student monthly active users.