User Research Agency for Charlotte, NC
Empowering User Insights
Flatirons offers expert user research services to help your business understand user needs and optimize design decisions.
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Our User Research Agency Services
Flatirons provides a full range of user research services to gather insights and improve user-centered design.
Backend Development
Create intuitive and accessible web applications with a focus on optimal user experience and visual appeal.
API Development
Design user-friendly mobile interfaces tailored to iOS and Android platforms, enhancing mobile user engagement.
API Integration & Development
Implement consistent design systems to streamline development and maintain visual coherence across your product.
UI/UX Design
We create interactive prototypes and wireframes to validate ideas early and ensure alignment with user needs.
Quality Assurance & Testing
Our UX designers craft user-centered interfaces that optimize user satisfaction and retention.
Cloud & DevOps
In-depth user research and analysis to understand your audience and improve your product's usability and engagement.
Our record speaks for itself.
We form long-term relationships with businesses from startups to Fortune 100 enterprises.
3 year
Average client relationship.
5.0 / 5.0
Clutch client rating.
50+
Industry awards.
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Types of User Research Solutions
We create tailored user research strategies for various digital platforms and products.
Ethnographic Research Apps
Support in-field ethnographic studies through mobile apps that enable recording, photo documentation, and instant note-taking.
Customer Personas & Segmentation Tools
Create tools for developing detailed customer personas and segmenting users for targeted research and marketing.
A/B Testing Platforms
Design and run A/B tests to compare different user interface variants and measure which performs better.
Data Collection & Analytics Dashboards
Aggregate user research data into dashboards with interactive visualizations like graphs and charts for analysis.
Interview & Focus Group Platforms
Facilitate virtual interviews or focus group sessions with video conferencing integration to gather qualitative insights.
Customer Journey Mapping Apps
Visualize user journeys with interactive maps to identify pain points and opportunities at each touchpoint for better user experiences.
Usability Testing Platforms
Create platforms for remote usability testing, allowing users to test your app and provide real-time insights on usability and experience.
User Surveys & Feedback Tools
Gather direct feedback from users through intuitive surveys, polls, and feedback forms to understand their needs and improve your products.
The reviews are in.
Award-winning agency with 5.0 rating on Clutch
5.0/5
25 client reviews
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A trusted partner for your business.
Flatiron's work optimized site design and flow. The creative lead at Flatirons demonstrated exceptional UX know-how, integrating usability and design to deliver a powerful product. The client came out of the engagement with a wider understanding of the most important platform features.
Heidi Hildebrandt
Director of Product
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With the help of Flatirons Development, we were able to launch a large update to our platform, introducing new innovative tools for our clients. The information was complex but Flatirons found creative ways to present it, making it feel simple and easy to understand.
Jeremy Zaborowski
Co-Founder & CTO
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They deconstructed our idea and provided it back to us in an incredibly smart and accessible manner. Flatirons Development is constantly solving problems in both a visually stunning and intelligent way.
Storey Jones
Founder and CEO
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Our company is growing, and as we started looking to scale, we wanted a more efficient business model. We hired Flatirons Development to build a platform that would help connect talent with the right company.
Brian Bar
Founder and CEO
Schedule a call
Flatiron's work optimized site design and flow. The creative lead at Flatirons demonstrated exceptional UX know-how, integrating usability and design to deliver a powerful product. The client came out of the engagement with a wider understanding of the most important platform features.
Heidi Hildebrandt
Director of Product
Schedule a call
With the help of Flatirons Development, we were able to launch a large update to our platform, introducing new innovative tools for our clients. The information was complex but Flatirons found creative ways to present it, making it feel simple and easy to understand.
Jeremy Zaborowski
Co-Founder & CTO
Schedule a call
They deconstructed our idea and provided it back to us in an incredibly smart and accessible manner. Flatirons Development is constantly solving problems in both a visually stunning and intelligent way.
Storey Jones
Founder and CEO
Schedule a call
Our company is growing, and as we started looking to scale, we wanted a more efficient business model. We hired Flatirons Development to build a platform that would help connect talent with the right company.
Brian Bar
Founder and CEO
Schedule a call
Flatiron's work optimized site design and flow. The creative lead at Flatirons demonstrated exceptional UX know-how, integrating usability and design to deliver a powerful product. The client came out of the engagement with a wider understanding of the most important platform features.
Heidi Hildebrandt
Director of Product
Schedule a call
With the help of Flatirons Development, we were able to launch a large update to our platform, introducing new innovative tools for our clients. The information was complex but Flatirons found creative ways to present it, making it feel simple and easy to understand.
Jeremy Zaborowski
Co-Founder & CTO
Schedule a call
They deconstructed our idea and provided it back to us in an incredibly smart and accessible manner. Flatirons Development is constantly solving problems in both a visually stunning and intelligent way.
Storey Jones
Founder and CEO
Schedule a call
Our company is growing, and as we started looking to scale, we wanted a more efficient business model. We hired Flatirons Development to build a platform that would help connect talent with the right company.
Brian Bar
Founder and CEO
Schedule a call
Our User Research Technologies
Protopie
Protopie is a prototyping tool for creating highly interactive prototypes that closely mimic real user experiences.
React
React is a JavaScript library for building user interfaces, especially suited for dynamic single-page applications.AWS
AWS offers a suite of cloud computing services, essential for scalable infrastructure and deployment.Power BI
Power BI is a business analytics service that provides interactive visualizations and business intelligence capabilities.
Next.js
Next.js is a React framework for building static and server-rendered web applications with excellent performance.
Figma
Figma is a collaborative interface design tool used extensively for creating user interfaces and prototypes.People talk about us.
We have been featured in major publications for our award-winning software development work.
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Our User Research Engagement Models
We offer flexible engagement models tailored to your project's scope and needs.
Staff Augmentation
If you need to supplement your existing team with expert researchers, our staff augmentation services can seamlessly integrate additional research talent.View MoreProject Outsourcing
If you want to outsource the entire user research project, Flatirons offers comprehensive outsourcing services to handle your research needs efficiently.View MoreThe top 1% of design & engineering talent.
Our average employee has 10 years of professional experience in their field.
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“The company treats employees like family and genuinely cares about their well-being.”
Senior Software Engineer
Why Choose Flatirons for User Research?
With extensive expertise in user research, Flatirons ensures your projects are driven by actionable user insights.
Proven Expertise in User Research
With extensive experience in user research, we help you understand your audience deeply, leading to better product design and higher user satisfaction.
Customized User Insights
Our tailored research methods ensure you receive specific insights relevant to your industry, enabling targeted improvements and strategic decisions.
Data-Driven Decision Making
We leverage comprehensive data analysis to provide evidence-based recommendations, reducing guesswork and optimizing your user experience.
State-of-the-Art Research Tools
Utilizing the latest in research technology, we gather accurate user feedback through advanced tools, ensuring reliable and actionable insights.
Cross-Industry Experience
Our team has worked across various sectors, allowing us to bring diverse perspectives and proven methodologies to your user research projects.
Focus on User-Centric Design
We prioritize user needs in every project, resulting in designs that are intuitive, engaging, and highly effective in achieving business goals.
Dedicated Support & Collaboration
Our collaborative approach ensures you are involved at every stage, with dedicated support to align research outcomes with your business vision.
End-to-End Research Services
From initial user interviews to detailed data analysis, our comprehensive services deliver complete insights for smarter product development.
Benefits of User Research
Discover how user research enhances product usability, customer satisfaction, and business success.
Deep User Insights
Our agency provides comprehensive user research that uncovers valuable insights into your target audience, enabling you to create products that truly meet user needs.
Data-Driven Decisions
Leverage detailed user research data to make informed product design and development decisions, reducing guesswork and increasing success rates.
Enhanced User Experience
By understanding user behaviors and preferences, we help craft intuitive and engaging experiences that boost user satisfaction and retention.
Risk Mitigation
Our thorough research process minimizes product development risks by validating concepts and gathering user feedback early in the design cycle.
Market Fit Optimization
Gain insights that help fine-tune your product for market fit, ensuring it appeals directly to your target users and stands out competitively.Customer-Centric Approach
Our research methodologies focus on understanding customer needs, leading to more user-centric products that foster loyalty and trust.Cost Effectiveness
Identifying user needs and preferences upfront saves money by preventing costly revisions and ensuring the right features are prioritized.Competitive Advantage
In-depth user research provides a competitive edge by enabling tailored, innovative solutions that resonate with your audience.FAQs about User Research
Explore common questions and answers about our user research methodology and services.
What is a User Research Agency?
A User Research Agency specializes in gathering insights about users' needs, behaviors, and experiences through various research methods. This helps organizations design better products and services that meet user expectations.
Why is user research important for product development?
User research provides valuable data on user preferences and pain points, enabling teams to make informed decisions, improve usability, and increase the chances of product success.
What methods does your agency use for user research?
We utilize a variety of methods including interviews, surveys, usability testing, field studies, and analytics analysis to gather comprehensive insights into user behavior and needs.
How can user research improve user experience (UX)?
User research identifies pain points and preferences, allowing UX designers to create intuitive interfaces and seamless interactions, resulting in higher user satisfaction and engagement.
How long does a typical user research project take?
The duration varies depending on the scope and methods used, but most projects range from a few weeks to a couple of months to gather sufficient insights.
Can your agency help with remote user research?
Yes, we offer remote research options such as online surveys, remote usability testing, and remote interviews to gather insights from users regardless of their location.
How do you analyze and present user research data?
We analyze data through qualitative and quantitative methods and present our findings in detailed reports, personas, journey maps, and actionable insights to inform design decisions.
What industries do you serve with user research?
We serve a broad range of industries including healthcare, finance, e-commerce, SaaS, enterprise software, and more, tailoring our research approach to each sector's specific needs.
How do I get started with your user research services?
You can contact us for an initial consultation where we discuss your project goals, scope, and timeline. We then develop a customized research plan to meet your needs.
What makes your user research agency different?
Our agency combines deep industry expertise, a wide range of research methods, and a user-centric approach to deliver actionable insights that drive meaningful product improvements.
